Spincentive

Terms of Service

Spincentive is operated by SalesText AI LLC ("we," "us"). These terms govern merchant accounts on the Spincentive platform. By creating an account you agree to them. Last updated July 27, 2026.

What Spincentive is

Spincentive gives your business a prize wheel your customers spin from their phones, collects their consent to receive your text messages, delivers one-time redemption codes, and sends your marketing campaigns by SMS. We provide software and message delivery; the offers, prizes, and campaign content are yours.

Credits and billing

  • One credit covers one SMS segment. Long messages and messages with emoji use more than one segment; the compose screen shows the exact cost before you send.
  • Credits are purchased up front, never billed in arrears. Purchased credits expire 12 months after purchase, oldest first.
  • Auto-reload, when enabled, charges your card on file when your balance falls below 20%, up to the monthly ceiling you set. You can turn it off at any time.
  • Credits are non-refundable once used. Unused credits on a cancelled account are refundable at their purchase price for 30 days after cancellation, on request to jacob@spincentive.com.

Your obligations

  • Honor the prizes your wheel offers. A customer holding a valid, unexpired code must receive the prize it names. Prize fulfillment is entirely your responsibility.
  • Send only to contacts collected through Spincentive's consent flow. Importing purchased or scraped lists into the platform is prohibited and grounds for immediate termination.
  • Campaign content must be lawful, accurate, and appropriate for a general audience, and must not include content prohibited by carrier policies (including SHAFT categories: sex, hate, alcohol where unlawful to promote, firearms, and tobacco/vape marketing beyond what carriers permit for your business category).
  • You are the sender of your campaigns for purposes of the TCPA and state telemarketing laws. We enforce quiet hours, honor opt-outs automatically, and maintain consent records on your behalf, but compliance with marketing law remains your responsibility.

Our commitments

  • Opt-outs (STOP and equivalent replies) are honored immediately and permanently, and every consent event is recorded with a timestamp.
  • Marketing messages are sent only between 8am and 9pm in the recipient's local time.
  • We may pause sending for any account that we reasonably believe is generating spam complaints, carrier violations, or legal risk.

Liability

The platform is provided as-is. Our total liability for any claim arising from the service is capped at the amount you paid us in the three months preceding the claim. We are not liable for indirect, incidental, or consequential damages, including lost profits or lost business. Nothing here limits liability that cannot be limited by law.

Termination

You can cancel any time from the dashboard or by writing to jacob@spincentive.com. We can terminate accounts that violate these terms. Sections on liability and your compliance obligations survive termination.

Governing law

These terms are governed by the laws of the State of Wisconsin. These terms may be updated; material changes will be announced to the account email at least 14 days before they take effect.